Privacy policy
Effective Date: 1.1.2025
Llex Pty Ltd ("Company," "we," "our," "us") is dedicated to upholding the highest standards of privacy protection. This Privacy Policy provides an exhaustive examination of how we collect, utilize, disclose, and secure your information when you engage with our mobile application ("App"). By using our App, you acknowledge and agree to the data practices articulated herein. This policy is constructed in accordance with pivotal international privacy regulations, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Children’s Online Privacy Protection Act (COPPA). Our commitment extends to fostering transparency, safeguarding data integrity, and prioritizing user privacy.
Information We Collect
1. Personal Information
We acquire personal information that you voluntarily provide, which encompasses:
- Account Registration Data: This includes your full name, email address, and password to create and authenticate your account.
- Profile Enhancements: Optional user details, such as profile photographs, demographic preferences, and biographical information.
This category of data is indispensable for user verification, tailored service delivery, and streamlined customer support.
2. Automatically Collected Information
We employ sophisticated mechanisms to automatically gather interaction and device data to refine app functionality and bolster security. These include:
- Device Specifications: Collection of device type, operating system details, IP address, hardware identifiers, and browser configurations.
- Usage Analytics: Tracking of in-app activity, including session length, navigation pathways, and engagement metrics.
- Performance Diagnostics: Aggregated crash reports and log data generated to identify and rectify technical anomalies.
Such data is foundational for enhancing operational efficiency and delivering an optimized user experience.
3. Third-Party Information
Interactions with external platforms often result in the provision of ancillary information, such as:
- Authentication Services: Details obtained via login providers (e.g., Google), including your name, profile picture, and linked accounts.
- Analytics Insights: Summarized data on app utilization trends and user interactions, procured from analytics frameworks.
We mandate compliance from these external entities with stringent privacy and data protection standards.
4. Children’s Information
Special provisions apply to data collection for users under 13 years of age, adhering to the strictures of COPPA and equivalent statutes:
- Minimal Data Acquisition: Limiting information to first names, usage statistics, and non-identifiable activity logs.
- Parental Control Mechanisms: Guardians must authorize data collection, with full rights to review, amend, or request deletion of their child’s data via contact@llex.app.
Our child-focused policies reflect a commitment to ethical data stewardship.
5. Payment Information
Transactions conducted within the App are facilitated through secure, compliant payment providers. Data collected in this domain includes:
- Transaction Identifiers: Metadata like transaction timestamps, invoice IDs, and payment confirmation records.
- Billing Records: Names, addresses, and other essential billing details. Sensitive payment credentials (e.g., card numbers) remain with PCI DSS-certified processors.
This ensures financial transactions are executed under robust security protocols.
How We Use Your Information
The data we collect serves multiple core functions:
- Application Operations: Seamlessly authenticate users, manage accounts, and facilitate primary app features.
- Experience Customization: Generate personalized content recommendations, notifications, and service offerings.
- Performance Enhancement: Analyze engagement data to identify improvements and develop innovative functionalities.
- Communications: Deliver transactional notifications, promotional updates, and prompt resolutions to support requests.
- Regulatory Compliance: Maintain thorough records to meet legal and statutory requirements, including audits and investigations.
- Risk Management: Mitigate fraudulent activity, unauthorized access attempts, and system vulnerabilities.
Every instance of data use is predicated on relevant legal bases and user consent where required.
Sharing Your Information
The dissemination of your data is conducted within well-defined parameters:
- Service Partners: Collaboration with entities specializing in hosting, analytics, and technical support to ensure seamless app functionality.
- Legal Mandates: Compliance with enforceable governmental requests, subpoenas, and legal directives.
- Guardianship Access: Providing parents or guardians full oversight over their child’s information, enabling active data management.
- Corporate Changes: Sharing of user data may occur during mergers, acquisitions, or organizational restructuring under binding confidentiality agreements.
- Aggregated Statistics: Non-identifiable data shared for research or market analysis purposes.
Under no circumstances is personal data sold or shared for unauthorized third-party marketing.
Data Retention
Our retention policies ensure data is maintained only as long as necessary for specified purposes:
- Active Accounts: Retained until explicitly deleted by the user.
- Dormant Accounts: Data is anonymized or purged after two years of inactivity, barring regulatory exceptions.
- Minor Users: Information is preserved contingent upon active parental consent, subject to deletion requests or age thresholds.
Upon deletion, data is irreversibly erased using state-of-the-art methodologies.
Your Rights
Users are entitled to exercise various rights concerning their personal data:
- Access and Portability: Obtain a structured report detailing stored personal information.
- Amendments: Request the correction of inaccurate or incomplete records.
- Erasure: Initiate data deletion, subject to permissible legal constraints.
- Consent Withdrawal: Revoke prior authorizations for data processing activities, particularly regarding marketing communications.
- Processing Restriction: Demand limitations on specific processing activities pending dispute resolution.
- Child Data Oversight: Enable parental governance of their child’s personal data.
Requests may be submitted to contact@llex.app, and responses will typically be issued within 30 days.
Security Measures
The safeguarding of your data is achieved through a multi-faceted approach:
- Encryption Protocols: Robust encryption ensures data confidentiality during transmission and storage.
- Restricted Access: Role-based access controls limit data exposure to authorized personnel.
- Continuous Surveillance: Real-time threat detection and proactive vulnerability management.
- Incident Response Framework: Comprehensive measures to address and resolve data breaches promptly.
- Periodic Audits: Regular evaluations by external auditors to validate system integrity and compliance.
While no system is immune to risk, these measures represent best practices in data security.
Children’s Privacy
Our policies regarding child users prioritize transparency and safety:
- Guardian Authentication: Implementation of rigorous parental consent procedures before initiating data collection.
- Usage Constraints: Limiting collected data to essential operational metrics, ensuring non-commercial use.
- Access and Deletion Rights: Parents may request detailed data reports or the erasure of their child’s records at any time.
Regular assessments are conducted to ensure adherence to evolving legal and ethical standards.
International Users
For users outside Australia, the following measures ensure compliance with global privacy frameworks:
- GDPR Alignment: Strict adherence to European Union data processing principles, including accountability and user rights.
- Cross-Border Safeguards: Incorporation of Standard Contractual Clauses and equivalent mechanisms to protect data transferred internationally.
- Localized Redress: Establishment of accessible avenues for users to address grievances through regional data protection authorities.
By using the App, users consent to these provisions and the inherent cross-border data flow implications.
Changes to This Policy
Periodic revisions to this Privacy Policy reflect changes in our practices, technological advancements, or regulatory updates. Significant alterations will be communicated via prominent in-app notifications or direct email correspondence. Users are encouraged to review the policy routinely.
Contact Us
For further inquiries, assistance, or to exercise your rights, please contact:
Llex Pty Ltd
Email: contact@llex.app
Address: U 12 10 LAKEWOOD BVD, CARRUM DOWNS, VIC 3201, AUSTRALIA
Email: contact@llex.app
Address: U 12 10 LAKEWOOD BVD, CARRUM DOWNS, VIC 3201, AUSTRALIA
Our commitment to privacy is underscored by our proactive and user-centric approach to data governance.
Australian Company Number (ACN): 682 835 516