Privacy policy
Effective Date: 6.2.2025
Llex Pty Ltd ("Company," "we," "our," "us") is dedicated to upholding the highest standards of privacy protection. This Privacy Policy provides an exhaustive examination of how we collect, utilize, disclose, and secure your information when you engage with our mobile application ("App"). By using our App, you acknowledge and agree to the data practices articulated herein. This policy is constructed in accordance with pivotal international privacy regulations, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Children’s Online Privacy Protection Act (COPPA). Our commitment extends to fostering transparency, safeguarding data integrity, and prioritizing user privacy.
Information We Collect
1. Personal Information
We acquire personal information that you voluntarily provide, which encompasses:
- Account Registration Data: This includes your full name, email address, and password to create and authenticate your account.
- Profile Enhancements: Optional user details, such as profile photographs, demographic preferences, and biographical information.
This category of data is indispensable for user verification, tailored service delivery, and streamlined customer support.
2. Automatically Collected Information
We employ sophisticated mechanisms to automatically gather interaction and device data to refine app functionality and bolster security. These include:
- Device Specifications: Collection of device type, operating system details, IP address, hardware identifiers, and browser configurations.
- Performance Diagnostics: Aggregated crash reports and log data generated to identify and rectify technical anomalies.
Such data is foundational for enhancing operational efficiency and delivering an optimized user experience.
We mandate compliance from these external entities with stringent privacy and data protection standards.
3. Children’s Information
Special provisions apply to data collection for users under 13 years of age, adhering to the strictures of COPPA and equivalent statutes:
- Minimal Data Acquisition: Limiting information to first names, usage statistics, and non-identifiable activity logs.
- Parental Control Mechanisms: Guardians must authorize data collection, with full rights to review, amend, or request deletion of their child’s data via contact@llex.app.
Our child-focused policies reflect a commitment to ethical data stewardship.
4. Payment Information
Transactions conducted within the App are facilitated through secure, compliant payment providers. Data collected in this domain includes:
- Transaction Identifiers: Metadata like transaction timestamps, invoice IDs, and payment confirmation records.
- Billing Records: Names, addresses, and other essential billing details. Sensitive payment credentials (e.g., card numbers) remain with PCI DSS-certified processors.
This ensures financial transactions are executed under robust security protocols.
5. News Feed and Media Uploads
Our App includes a news feed feature that allows users to post updates, announcements, and event-related content. Users may also upload and share media, including:
- Photos (e.g., club events, achievements, and training sessions)
- Videos (e.g., match highlights, instructional content, or club updates)
- Files (e.g., PDFs, schedules, and training materials)
All uploaded content is subject to the privacy and data security measures outlined in this policy. Users should refrain from sharing personally identifiable information (PII) or sensitive data unless necessary for club-related purposes.
How We Handle Uploaded Media:
- Storage and Security: Media files are securely stored using encryption and restricted access controls.
- User Control: Users can edit, delete, or restrict visibility of their posts at any time.
- Third-Party Processing: Uploaded media is not sold or shared with third parties for marketing purposes.
- Automated Content Review: We may utilize automated tools to detect and flag inappropriate or unauthorized content.
- Retention and Deletion: Media follows the same retention policy as other user data, ensuring automatic deletion after inactivity or by user request.
How We Use Your Information
The data we collect serves multiple core functions:
- Application Operations: Seamlessly authenticate users, manage accounts, and facilitate primary app features.
- Experience Customization: Generate personalized content recommendations, notifications, and service offerings.
- Performance Enhancement: Analyze engagement data to identify improvements and develop innovative functionalities.
- Communications: Deliver transactional notifications, promotional updates, and prompt resolutions to support requests.
- Regulatory Compliance: Maintain thorough records to meet legal and statutory requirements, including audits and investigations.
- Risk Management: Mitigate fraudulent activity, unauthorized access attempts, and system vulnerabilities.
Every instance of data use is predicated on relevant legal bases and user consent where required.
Sharing Your Information
The dissemination of your data is conducted within well-defined parameters:
- Legal Mandates: Compliance with enforceable governmental requests, subpoenas, and legal directives.
- Guardianship Access: Providing parents or guardians full oversight over their child’s information.
Under no circumstances is personal data sold or shared for unauthorized third-party marketing.
Data Retention
- Active Accounts: Retained until explicitly deleted by the user.
- Dormant Accounts: Data is anonymized or purged after two years of inactivity.
- Minor Users: Information is preserved contingent upon active parental consent.
Upon deletion, data is irreversibly erased using state-of-the-art methodologies.
Your Rights
Users are entitled to exercise various rights concerning their personal data:
- Access and Portability: Obtain a structured report detailing stored personal information.
- Amendments: Request the correction of inaccurate or incomplete records.
- Erasure: Initiate data deletion, subject to legal constraints.
- Consent Withdrawal: Revoke prior authorizations for data processing activities.
- Processing Restriction: Demand limitations on specific processing activities pending dispute resolution.
- Child Data Oversight: Enable parental governance of their child’s personal data.
Requests may be submitted to contact@llex.app, and responses will typically be issued within 30 days.
Security Measures
We employ robust encryption, restricted access controls, real-time threat detection, and incident response frameworks to safeguard your data.
Changes to This Policy
We may update this Privacy Policy periodically. Significant alterations will be communicated via in-app notifications or direct email correspondence.
Contact Us
For further inquiries, assistance, or to exercise your rights, please contact:
Llex Pty Ltd
📧 Email: contact@llex.app
📍 Address: U 12 10 Lakewood Bvd, Carrum Downs, VIC 3201, Australia
📧 Email: contact@llex.app
📍 Address: U 12 10 Lakewood Bvd, Carrum Downs, VIC 3201, Australia